Warranty Conditions

Schock GmbH, Hofbauerstraße 1, 94209 Regen/Bavaria, Germany, registered in the commercial register of the Local Court of Deggendorf under HR B 2950 (hereinafter referred to as “SCHOCK”), grants consumers a durability warranty in addition to and on top of the seller's liability for defects, subject to the conditions and to the extent described below.

This warranty exists in addition to the consumer's statutory rights in respect of defects against the seller and does not restrict those rights. Exercising these statutory rights is free of charge for the consumer.

1. The warranty period is 2 years, calculated from the time the product is handed over to the buyer (date of purchase).
    
2. As the manufacturer, SCHOCK warrants, for a limited period of time, the faultless functioning of properly used SCHOCK sinks and SCHOCK taps.
   
   SCHOCK warrants to consumers that SCHOCK sinks are free from defects in material, manufacture and design. The decisive benchmark is the state of science and technology at the time of manufacture.
    
3. If a defect in material, manufacture and/or design occurs within the warranty period, Schock GmbH will, at its own discretion, either repair the defective product free of charge or supply a replacement. SCHOCK reserves the right to provide a technically updated product of equivalent value as a replacement if the original model is no longer available.
    
4. These warranty conditions apply to SCHOCK sinks and SCHOCK taps purchased and used by end consumers in Germany, Austria, the Czech Republic or the Slovak Republic. The warranty is granted to the original purchaser.
    
5. The warranty covers freedom from defects in the functioning as well as in the materials/surfaces of SCHOCK sinks and SCHOCK taps (leaking/dripping taps; in the case of a spray head: the diverter function; mixer lever drops or does not hold its position; surface defects or paint flaking on the tap; instability of the tap).
    
6. A repair or replacement delivery continues the original warranty period; it does not start a new warranty period.

Liability

Costs incurred by the beneficiary of the warranty for expenses, postage, installation, removal and transport are not reimbursed. Business interruption losses, loss of profit and consequential damage, as well as other indirect damage, which are based on a defect in SCHOCK products or arise in connection with their use, are not covered by this warranty.

The above limitations of liability do not affect liability for damage arising from injury to life, body or health, for damage due to an intentional or grossly negligent breach of duty, or liability under the German Product Liability Act. Product liability claims exist in accordance with the mandatory statutory provisions.

If the defect can be remedied, this will be carried out by SCHOCK or by a partner selected by SCHOCK using the necessary means. The defect will be remedied without any further possibility of a price reduction or other compensation.

Exclusions from the Warranty

The following are excluded from the warranty:

• Transport or freight damage
• Damage caused by incorrect installation
• Damage caused by misuse, e.g. overheated pots placed on the sink bowl
• Damage caused by incorrect care (chemicals or cleaning agents) or by sharp-edged objects
• Damage resulting from failure to observe the installation and care instructions supplied
• Incorrectly drilled or punched holes
• Scratches and/or stains caused by use
• Normal wear and tear, e.g. scratches, stains and chipping
• Changes to the surface/colour caused by use
• Damage caused by limescale deposits and by aggressive or unsuitable water quality
• Damage caused by frost and freezing
• Wear to the SCHOCK tap resulting from the use of all wearing parts (e.g. seals, consumables such as filters or aerators)
• Slight colour differences compared with the colour sample or the printed materials (due to the natural constituents of SCHOCK sinks)
• Damage caused by extreme temperature fluctuations
• Damage caused by outdoor use
• Damage caused by use outside the private household or by continuous commercial use
• Operating and handling errors
• Damage caused by third-party influence or force majeure (such as fire or water damage)
• Damage caused by improper repairs carried out by third parties not authorised by SCHOCK, or by the use of nonoriginal spare parts
• Attachments, conversions and other modifications carried out without authorisation
• all accessory items (waste set, strainer basket, taps, mounting clips, etc.)
• second-choice items or samples

If you wish to assert a warranty claim as an end consumer, please contact your contractual partner, submitting the proof of purchase, the product and a description of the defect.

If you wish to assert a warranty claim as a contractual partner of Schock, please contact the following address, submitting the proof of purchase, the product and a description of the defect:

Schock GmbH · Hofbauerstr. 1 · 94209 Regen, Germany
Phone: +49 9921 600 302 · Email: service@schock.de

Other Warranty Conditions

If, upon inspection of the SCHOCK sink or tap, SCHOCK determines that the fault/defect in question does not give rise to warranty claims, the costs of the inspection by Schock shall be borne by the consumer.

Transport costs and transport risks are not assumed by SCHOCK.

A warranty claim only exists upon presentation of the SCHOCK sink or tap together with proof that the functional defect occurred within the warranty period. Such proof may be furnished in particular by presenting the proof of purchase. We therefore recommend that you keep the proof of purchase carefully at least until the warranty period has expired.

Warranty extension for CRISTADUR® sinks, CRISTADUR®PLUS sinks, AMODUR® sinks and SCHOCK taps

For CRISTADUR® sinks and CRISTADUR®PLUS sinks, SCHOCK offers consumers an extension of the warranty period to 15 years upon registration as described below within 6 months of the date of purchase.

For AMODUR® sinks, SCHOCK offers consumers a lifetime warranty, provided that the registration described below is completed within 6 months of the date of purchase.

For SCHOCK taps, SCHOCK offers consumers an extension of the warranty period to 5 years upon registration within 6 months of the date of purchase (valid since 01/01/2018). The warranty extension is only valid if the tap was installed together with the SCHOCK SF-100 tap protection system (art. no. 629883).

To extend the warranty, register within 6 months of the date of purchase on the SCHOCK homepage, including submission of the original proof of purchase, at: www.schock.de/deu_de/service/garantieverlaengerung

In the case of warranty claims relating to CRISTADUR® sinks, CRISTADUR®PLUS sinks or taps with an extended warranty period, please contact the seller directly within the first 2 years after the damage occurs, submitting the SCHOCK CRISTADUR® sink or tap and the proof of purchase. Only after these 2 years have elapsed should you contact SCHOCK and send your warranty claim to the following email address: service@schock.de

Schock GmbH, Hofbauerstraße 1, 94209 Regen, Bavaria (as of August 2026)